Video

Can I customize and select only the channels that I want as part of my video package?

You can choose one of our video packages with the option of adding on entertainment.

Mobile

How do I ‘mobilize’ my workforce?

Simply choose a business plan that fits your needs and get in touch with us! 

Where can I roam?

We have global roaming partners to keep you connected when you travel in the Caribbean, Latin America, Europe and the rest of the world. Get in touch with us to learn more!

What additional mobile services can I get for my small business?

Mobile data-only plans are also available for connectivity on-the-go!

Voice

How do I make it easier to collaborate?

Simplify communication within your business and immediately improve the way you respond to customers.

How can I manage my phone bill?

You can manage your phone bill with our advanced E-Care Portal

Which voice product is right for my business?

It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.

What is difference between Voice Mobility and Voice Collaboration?

Voice Mobility provides advanced voice features plus a mobile app that allows you to take calls away from your desk phone, like on your mobile phone or computer.

Voice Collaboration has all the features of Voice Mobility and provides a conference bridge where you can invite callers to join a conference call, with the option to give each of your employees a dedicated conferencing line.

What call forwarding features are available with my Voice service?

See below list of short codes to activate your fixed voice calling features.

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FIXED VOICE CALLING FEATURES

1. Automatic callback
   • Dial *66
   • Dial tone indicates the line is free and the call will be put through.
   • Announcement or confirmation tone indicates that the line is busy and you may hang up whilst the system keeps trying the number.
   • As special ring indicates that the call has been put through, and you can lift the receiver.
2. Caller Name & Number delivery
   • Feature activates between first and second ring. An “adjunct Box” or phone with a Caller Id display is required.
   • CALLING NAME DELIVERY (CNAMD) delivers the name of the calling party to your display.
   • DIALABLE NUMBER DELIVERY (DND) delivers the Dialing number (DN) of the calling party in a dial able format.
3. Distinctive Ringtone
   • To enter a list of special telephone numbers (create a list):
     1. Dial *61.
     2. Listen to the instructions
     3. Press #, then dial the digits of the numbers to add, then press # again.
   • To activate or de-activate:
     1. Dial *61.
     2. Press * and follow the recorded instructions
   • To change the list:
     1. Dial *61.
     2. Press * and follow the recorded instructions to delete individual or multiple numbers.
     3. Press #.
4. Customer Call Waiting
   • To answer second call:
     1. A brief ringtone signal during a call indicates a second call.
     2. If you wish to end the first call, hand up. Your phone will ring and the second (incoming) caller will be on the line.
   • To return to the first call:
     3. Simply press the switch hook once.
5. Automatic Recall
   • Dial *69
   • Dial tone indicates the line is free and the call will be put through.
   • The announcement and confirmation tone indicates the line is busy and you may hang up whilst the system keeps trying the number.
   • A special ring indicates that the call has been put through, and you can lift the receiver.
   • To Cancel:
   1. 1. Dial *89
      2. The announcement or confirmation tone indicates the feature has been cancelled.
6. Caller Originated Trace
   • To Operate
     1. Dial *77
     2. Listen for a special dial tone.
   • To Cancel:
     3. Dial *87
     4. The announcement or confirmation tone indicates that this feature has been cancelled.
7. Subscriber Activated Call Blocking
   • Call Blocking Operation
     1. Dial *92
     2. Enter PIN number after message.
   • To deactivate Call Blocking
     3. Dial *93.
     4. Enter PIN number after message.
   • To place a call with SACB activated:
     1. Dial the desired number.
     2. Enter PIN number after voice prompt.
   • Changing your PIN number:
     3. Dial *94
     4. Dial *92 after prompt and follow voice message instructions.
     5. Enter your existing new PIN number.
     6. Re-enter new PIN number to confirm.
8. Selective Call Rejection
   • To enter a list of special telephone numbers (create a list):
     1. Dial *60.
     2. Listen to the instructions.
     3. Press #, then dial the digits of the numbers to add, then press # again.
   • To activate or deactivate:
     4. Dial #60.
     5. Press the number 3 following recording instructions.
   • To change the list:
     1. Dial *60.
     2. Press * and follow the recorded instructions to delete individual or multiple numbers.
     3. Press *.
9. Selective Call Forwarding
   • To enter a list of special telephone numbers (create a list):
     1. Dial *63.
     2. Listen to the instructions.
     3. Press #, then dial the digits of the numbers to add, then press # again.
   • To activate or deactivate:
     4. Dial #63.
     5. Press the number 3 following recording instructions.
   • To change the list:
     1. Dial *63.
     2. Press * and follow the recorded instructions to delete individual or multiple numbers.
     3. Press *.
10. Speed Dialing
    • To program a speed call code number:
    1. 1. Dial 75#
       2. Dial the Speed Calling code (numbers 20 -49) and the long distance number you want assigned to that code number.
       3. Listen for 2 short tone.
11. Call Forwarding
    • Dial 72*
    • Listen for Dial Tone.
    • Dial Number to which you want your call forwarded.
    • Call Forwarding is activated when the other telephone is answered and you stay on the line for at least 5 seconds.
12. Custom 3-way Calling
    • Press the switch hook once to put the original caller on hold.
    • Listen for 3 short tones, then a dial tone.
    • Dial the telephone number of the third person to be added.
    • After the third person answers, press the switch hook once again to complete the three-way conversation.
    • To remove either person from the conversation
    1. 1. Either party is removed when they hang up.
       2. To remove the third party, press the switch hook once.
       3. All parties are disconnected when you hang up.

Broadband

As a business, why should I choose this service when I can simply buy the consumer broadband and get great speeds and price?

BTC Business Broadband delivers better value for your money and you also receive small business support to respond quickly to any issues that may arise. 

If I already have a broadband service from BTC Business, can I change to the new small business bundled service?

Yes! Simply get in touch with us and we’ll help you find the service that’s right for you.

Can I get broadband for my business without having a phone line?

Yes! You can purchase our broadband service as a standalone product; however, you’ll get more value for money by choosing one of our product packages which include both broadband and voice. 

Which broadband plan is right for my business?

It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.

What’s the benefit of choosing broadband that’s specifically-designed for businesses?

BTC Business Broadband delivers better value for money for business customers, plus you receive business class support from our dedicated specialists so we can respond quickly to any issues that may arise. 

Roaming

How are the minutes charged?

All minutes will be charged on a per-minute basis.

Will incoming calls or incoming SMS messages incur a charge?

No. Incoming calls and text messages are FREE.

Are these plans prorated?

No. Plan benefits will be given in full on the activation date until the next bill cycle.

What countries are covered under the UK?

UK includes England, Scotland, Wales and Northern Ireland.

Where can a customer travel and call with these plans?

These plans can be used in over 30 destinations. See information contained below:

• Anguilla
• Antigua
• Bahamas
• Barbados
• Bermuda
• Bonaire (N. Antilles)
• British Virgin Islands
• Canada
• Cayman Islands
• Curacao (N. Antilles)
• Dominica
• Dutch St. Maarten (N. Antilles)
• French Guyana (French W.I.)
• French St. Martin
• Grenada
• Guadeloupe (French W.I.)
• Guyana
• Jamaica
• Martinique (French W.I.)
• Montserrat
• Panama
• Saba (N. Antilles)
• St. Kitts
• St. Lucia
• St. Vincent
• St. Barthelemy (French W.I.)
• St. Eustatius (N. Antilles)
• Suriname
• Trinidad
• Turks
• UK
• USA
• Puerto Rico
• Virgin Islands

What roaming offers are available to BTC Business customers?

BTC Business was the first to launch roaming minutes and roaming data into it’s mobile plans. Customer can receive up to 1000 roaming minutes and 750GB of roaming data in their mobile plans. Roaming destinations include USA, Canada, UK and Flow Caribbean countries with select roaming partners.

Broadband, Delivery

Do I have to pay for my modem upgrade?

No. We’ll provide you with a new modem upgrade, free of charge.

Do I have to pay for my modem upgrade?

No. We’ll provide you with a new modem upgrade, free of charge.