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What call forwarding features are available with my Voice service?

See below list of short codes to activate your fixed voice calling features.


FIXED VOICE CALLING FEATURES

  1. Automatic callback
    • Dial *66
    • Dial tone indicates the line is free and the call will be put through.
    • Announcement or confirmation tone indicates that the line is busy and you may hang up whilst the system keeps trying the number.
    • As special ring indicates that the call has been put through, and you can lift the receiver.
  2. Caller Name & Number delivery
    • Feature activates between first and second ring. An “adjunct Box” or phone with a Caller Id display is required.
    • CALLING NAME DELIVERY (CNAMD) delivers the name of the calling party to your display.
    • DIALABLE NUMBER DELIVERY (DND) delivers the Dialing number (DN) of the calling party in a dial able format.
  3. Distinctive Ringtone
    • To enter a list of special telephone numbers (create a list):
      1. Dial *61.
      2. Listen to the instructions
      3. Press #, then dial the digits of the numbers to add, then press # again.
    • To activate or de-activate:
      1. Dial *61.
      2. Press * and follow the recorded instructions
    • To change the list:
      1. Dial *61.
      2. Press * and follow the recorded instructions to delete individual or multiple numbers.
      3. Press #.
  4. Customer Call Waiting
    • To answer second call:
      1. A brief ringtone signal during a call indicates a second call.
      2. If you wish to end the first call, hand up. Your phone will ring and the second (incoming) caller will be on the line.
    • To return to the first call:
      1. Simply press the switch hook once.
  5. Automatic Recall
    • Dial *69
    • Dial tone indicates the line is free and the call will be put through.
    • The announcement and confirmation tone indicates the line is busy and you may hang up whilst the system keeps trying the number.
    • A special ring indicates that the call has been put through, and you can lift the receiver.
    • To Cancel:
      1. Dial *89
      2. The announcement or confirmation tone indicates the feature has been cancelled.
  6. Caller Originated Trace
    • To Operate
      1. Dial *77
      2. Listen for a special dial tone.
    • To Cancel:
      1. Dial *87
      2. The announcement or confirmation tone indicates that this feature has been cancelled.
  7. Subscriber Activated Call Blocking
    • Call Blocking Operation
      1. Dial *92
      2. Enter PIN number after message.
    • To deactivate Call Blocking
      1. Dial *93.
      2. Enter PIN number after message.
    • To place a call with SACB activated:
      1. Dial the desired number.
      2. Enter PIN number after voice prompt.
    • Changing your PIN number:
      1. Dial *94
      2. Dial *92 after prompt and follow voice message instructions.
      3. Enter your existing new PIN number.
      4. Re-enter new PIN number to confirm.
  8. Selective Call Rejection
    • To enter a list of special telephone numbers (create a list):
      1. Dial *60.
      2. Listen to the instructions.
      3. Press #, then dial the digits of the numbers to add, then press # again.
    • To activate or deactivate:
      1. Dial #60.
      2. Press the number 3 following recording instructions.
    • To change the list:
      1. Dial *60.
      2. Press * and follow the recorded instructions to delete individual or multiple numbers.
      3. Press *.
  9. Selective Call Forwarding
    • To enter a list of special telephone numbers (create a list):
      1. Dial *63.
      2. Listen to the instructions.
      3. Press #, then dial the digits of the numbers to add, then press # again.
    • To activate or deactivate:
      1. Dial #63.
      2. Press the number 3 following recording instructions.
    • To change the list:
      1. Dial *63.
      2. Press * and follow the recorded instructions to delete individual or multiple numbers.
      3. Press *.
  10. Speed Dialing
    • To program a speed call code number:
      1. Dial 75#
      2. Dial the Speed Calling code (numbers 20 -49) and the long distance number you want assigned to that code number.
      3. Listen for 2 short tone.
  11. Call Forwarding
    • Dial 72*
    • Listen for Dial Tone.
    • Dial Number to which you want your call forwarded.
    • Call Forwarding is activated when the other telephone is answered and you stay on the line for at least 5 seconds.
  12. Custom 3-way Calling
    • Press the switch hook once to put the original caller on hold.
    • Listen for 3 short tones, then a dial tone.
    • Dial the telephone number of the third person to be added.
    • After the third person answers, press the switch hook once again to complete the three-way conversation.
    • To remove either person from the conversation
      1. Either party is removed when they hang up.
      2. To remove the third party, press the switch hook once.
      3. All parties are disconnected when you hang up.

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