What happens after I have signed up for a new service?
- A Service Delivery Coordinator will be assigned to your order and will get in touch with you to introduce themselves to you within 24 hours of your sales conversation. Our Service Delivery Coordinators are responsible for managing your order through the delivery process and will serve as your single point of contact for any questions relating to your services.
- A site survey will be completed by one of our technicians to determine what we need to do to install your services. This is a crucial step to make sure that the service best meets your needs and is installed successfully.
- Our Service Delivery Coordinator will work with you to determine a service start date based on your needs and the requirements of the installation.
- Once the service has been installed, our technical team will conduct a series of tests to make sure that everything is working as expected. You then can test it’s working for you for 24 hours before the official start date of the service.